SEND school incidents, managed
From minor behavioural issues to serious emergencies, and everything in between, teamSOS provides a rapid, GDPR compliant, everyday incident alert and automatic triage system, connecting classroom staff with on-call teams.
school incident messages sent, managed and recorded with teamSOS in a single month.
School incident response and management, without the uncertainty
Imagine all of your school incidents, from minor behavioural to serious emergency, triaged to the right team and recorded automatically, within seconds.
Your staff, hitting one button to request support and feeling instantly reassured. Your response team, knowing exactly what they are walking into. Your recording and reporting, your pattern spotting, done for you.
Welcome to teamSOS, the on-call incident response and management system for schools.
What school leaders say
"Since bringing teamSOS into our school I feel we have been able to reassure staff when things are challenging in their class. There are people available to respond, the response is proportionate, and they recognise there are people to support them."
"The rapid incident response and resolution using teamSOS, and the better privacy it allowed, has had a real impact on reducing disruption in the classroom."
"The school has detailed analytics of the day's activities: who raised what incident, how often, what category of incident and against which student."
Staff feel heard, with alerts, triage and automatic reporting
teamSOS ensures your staff feel heard with incident alerts, automatic triage, two-way GDPR compliant communications and detailed reporting.
Before teamSOS
- No privacy or confidentiality
- WhatsApp and walkie-talkies do not meet GDPR requirements
- No way to evidence or record calls as they happen
- Unreliable signal and potential interrupted radio frequencies
- Walkie-talkies are expensive to purchase and replace
- Not everyone has a walkie-talkie
- Requires a separate member of staff to prioritise and triage calls
- Radios run out of battery
With teamSOS
- Private, confidential and GDPR compliant communication
- Staff are reassured that their message is being dealt with
- Detailed reports are captured automatically
- Reliable communication that reaches the right people
- Works on existing devices that staff already have
- Can be used by all staff, whether on-site or off-site
- Automatically triages calls and deals with breaks in the chain
- Checklists ensure correct procedures are followed
Practical support in every member of staff's hands
Reassure staff that help is at hand
School incidents happen every day. From minor behavioural matters through to serious emergencies, your staff need support. If a student struggles to regulate, becomes violent, or doesn't turn up to a lesson, your staff need a quick, reliable way of reporting and escalating the issue. teamSOS gives them the confidence and reassurance to deal with incidents quickly and effectively.
- A simple way to 'call for help' from any device or a clickable button
- Calls for help immediately alert the appropriate response team
- Use the latest in-app 'push to talk' technology to stay connected during an incident
Ensure policies and procedures are followed
When the unexpected happens, policies, procedures and protocols can be forgotten. teamSOS helps schools anticipate worst-case scenarios and put practical, intuitive support into the hands of every member of staff.
- Create in-app task lists to ensure your procedures are followed for every incident
- Point staff to the in-app first-aid videos they can follow until the right help arrives
- Review how an incident was handled with one-page incident summaries
Cut through the noise to reach all staff
In an urgent situation, or when you need to reach as many staff as possible, internal messages can be missed. If there is a requirement for lockdown or evacuation, leaders can use teamSOS Announcements to cut through the noise of everyday internal activity, so all staff quickly know what is happening.
- Create announcements that trigger a distinctive notification, sitting above everyday internal activity
- Monitor staff safety: staff can check in and confirm they are safe during an emergency, or that they need help
- Provide appropriate guidance during a site-wide emergency, such as a lockdown or evacuation
Find out how teamSOS can help handle incidents in your school
"teamSOS has the ability to be a messaging, crisis management, first-aid response service and more. We use it for all of those things."
James Crump, Headteacher, Heron Way School
Book a demoSee teamSOS in your school
Book a demo and we will show you how teamSOS improves communication and handles incidents across your SEND setting.
