Secondary Schools


On Call Incidents & Announcements

A quick and effective way to call for help, with auto-triage to send the right responder and 2-way voice and text communications which capture detailed incident logs with timelines. Suitable for all major and minor incidents and emergencies.

Facilitates instant mass distribution of notifications across multiple devices with 2-way communication to share important information and instructions in the case of lockdown, evacuation, or emergency.

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Easy to use ‘WhatsApp’ style chat with group and individual messaging functionality.

Staff in the classroom can receive reassurance and guidance for situations that don’t require presence at the scene, building their confidence and authority, and enabling a swift return to teaching and learning.

Meets and exceeds data protection standards.


Guidance Training and Policies

Best practice protocols for every situation, providing immediate guidance for emergencies and putting practical, intuitive support into the hands of every member of staff.

Detailed, timestamped incident logs allow for review of incident management procedures.

Ensures compliance in incident handling and includes built-in drill features.

Case Studies

Derby High School

A secondary school in Bury has unlocked new ways to coach staff development and empower them to de-escalate situations, improving behaviour and standards across the school by changing their on-call and incident response processes to teamSOS


Read MoreMore Case Studies

The future of incident response in schools and trusts

teamSOS is a unique on-call solution that works across desktop, tablet, mobile and even a help button that can sit on a lanyard. Designed to safeguard your staff and students during an incident, teamSOS brings the right teams together to ensure incidents are dealt with quickly and effectively.

A unique on-call solution for schools and trusts

Download our free incident response self-evaluation pack

Find out where your achilles heel is when it comes to incident management and fix it.

Seamlessly integrating with your existing systems

Ready to find out more?

Frequently Asked Questions

Our school has a no mobile phone policy, can teamSOS overcome this?

Staff can ‘call for help’ using the app on a mobile, tablet, desktop, laptop or using our configurable personal panic buttons that can sit on a lanyard or bunch of keys. Responders, typically SLT and site staff, who are away from their desks use mobile phones or tablets to receive the distinctive ‘call for help’ notifications.


How does teamSOS compare to a walkie-talkie?

teamSOS is smarter, it uses the latest push-to-talk technology, putting walkie-talkie style functionality in the hands of every staff member. In addition, the speech-to-text technology records a complete history of the conversation, not something walkie-talkies offer. teamSOS doesn’t suffer from range limitations, quality of audio and sends your message only to the staff involved in the incident.


We use Teams/Google to manage our incident response, what’s different about teamSOS?

teamSOS has been developed by educationalists who understand how schools and trusts operate. The app understands the different skills and experience needed for each incident type and notifies the appropriate response teams. In addition, the in-app task lists and help videos, covering the most common medical emergencies in schools, ensure correct procedures are followed and appropriate first aid given until help arrives.

We use WhatsApp to communicate internally, why shouldn’t we continue to use it?

Whilst WhatsApp is a convenient tool that met the needs of schools in a pandemic, WhatsApp is very clear in its terms and conditions that it is not a professional communication tool and shouldn’t be used for business purposes. If your school is using it to discuss school business you are compromising your ability to comply with the GDPR as you have no control over your data. teamSOS ensures your data is protected and that you can immediately remove access to the app when staff leave school.


We have quite a few lone workers, does teamSOS work for them?

Absolutely! The app on a mobile and the personal panic button are perfect for lone workers such as education welfare visitors and site staff working out of hours. It reassures them help is at hand if they need it and they can discretely call for help if they feel vulnerable.


How do the personal panic buttons work?

In-school, the button can be configured to trigger a ‘call for help’ linked to the SLT response team; outside of school, the button can be used as a personal panic alarm to trigger an alert to a personal ICE (In Case of Emergency) contact. Flexible configuration options allow the buttons to be associated with a member of staff and connected through their phone or tablet, or associated with an area of the school, like a classroom, a hall or playground, and connected via a central hub. 

Contact us to learn more

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