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Prepare, Respond & Improve

A smarter approach to training, incident response & continual improvement
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The future of incident response

A powerful incident management and on-call solution to help your organisation to prepare, respond and continually improve. teamSOS quickly networks the right teams together to ensure incidents and emergencies are dealt with effectively and in line with your latest procedures and policies.

A unique on-call solution for schools and trusts

Who benefits?

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Lone Workers

Protecting staff when working out in the community visiting vulnerable adults and children or implementing local authority policy. Staff can easily raise a request for help via app or Bluetooth panic button, connect with the right support teams and communicate in real time with colleagues, streamline the check in process, and keep up to date with policy and guidance even when out of the office.

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Schools & Care Homes

Workers having simple and secure handheld access to the local authority and organisation policy documents in bitesize sections.  Empower staff by showing them which policy documents they have read and which have changed ensuring they are up to date with new policies and processes.  Enable organisations to quickly identify training and knowledge gaps in real-time by staff or by topic.

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PRUs

Reassuring staff that their personal safety is paramount, providing a solution they can use to request urgent assistance, networking the right team to respond, having the ability to gather evidence as an event unfolds for reporting purposes, and automatically capturing in leading safeguarding platforms.

Health & Safety

Helps to ensure safety in the workplace by ensuring the right team of people take the correct steps to deal with dangerous and hazardous situations helping prevent accidents and major safety crises.  Provides the evidence required for completing the required logs of reporting against any incident, making accident reporting easier, and enables fast announcement of incident response to wider teams or departments.

Heron Way Primary School replaces radios with teamSOS

Safeguarding and medical emergencies

  • Faster and more efficient response by routing directly appropriate response teams
  • Ensures the right response teams at trust level are automatically networked into academy incidents where appropriate to use time efficiently 
  • Real-time and optional audio broadcasting ensure an issue can be rapidly triaged and key resources identified before committing to the response 
  • Manage the incident lifecycle from an app, wherever you are 

Staff personal safety and wellbeing

  • Helps staff feel better supported and protected when an incident happens, and gather evidence even when they are working alone 
  • Speeds up your incident response and resolution whilst improving consistency 
  • Builds your staff community with secure internal messaging, improving wellbeing and team working 
  • Ensure staff are up to date on latest alerts using team- and department-wide announcements 
  • Providing the tools to builds staff community with secure internal messaging, improving wellbeing and team working 

Accessible policies and guidance

  • Improve compliance by publishing your latest policies and procedures in bitesize sections directly into the hands of all workers and staff 
  • Identify knowledge and training gaps providing visibility of which policy sections have been read and by whom 
  • In-app progress tracking helps staff identify where they need to focus their reading 
  • Share documents, videos, task lists, external links and more 
A unique on-call solution for schools and trusts

Reassure staff that help is at hand

Staff face many challenges every day, from behaviour/disruption through to real emergency situations that can often leave them feeling vulnerable. teamSOS is designed to give your staff the confidence and reassurance they need to deal with incidents quickly and effectively.

  • A simple way to ‘call for help’ from any device or a clickable button
  • Calls for help immediately alert the appropriate response team
  • Use the latest in-app ‘push to talk’ technology to stay connected during an incident

Ensure policies and procedures are followed

When the unexpected happens, policies, procedures and protocols can be forgotten. teamSOS supports organisations to anticipate worst-case scenarios and put practical, intuitive support into the hands of every member of staff.

  • Create in-app task lists to ensure that your procedures are followed for every incident
  • Point staff to the in-app first-aid videos they can follow until the right help arrives
  • Review how an incident was handled with one-page incident summaries
  • Link safeguarding incidents and audit trails directly to leading safeguarding platforms
Incidents
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Cut through the noise to reach all staff

In an urgent situation, or when you need to reach as many staff as possible, internal messages can be missed. If there is a positive COVID result, a significant event to alert people to, or something that needs a quick response that everyone is OK, leaders can use teamSOS Announcements to cut through the noise of everyday internal activity, ensuring all staff quickly know what is happening.

  • Create announcements that trigger a distinctive notification that sit above everyday internal activity
  • Monitor staff safety, staff can check-in and confirm that they are safe during an emergency or if they need help
  • Provide appropriate guidance during a site-wide emergency, such as a lock-down or evacuation

Ready to find out more?

Frequently Asked Questions

We have a no mobile phone policy, can teamSOS overcome this?

Staff can ‘call for help’ using the app on a mobile, tablet, desktop, laptop or using our configurable personal panic buttons that can sit on a lanyard or bunch of keys.

We use Teams/Google to manage our incident response, what’s different about teamSOS?

teamSOS has been developed to sit above the higher volume of communications that goes through email and messaging. The app is specially written to model the different skills and experience needed for different types of incident and notifies the appropriate response teams. In addition, the in-app task lists and help videos, covering the most common medical emergencies in schools, ensure correct procedures are followed and appropriate first aid given until help arrives.

We use WhatsApp to communicate internally, why shouldn’t we continue to use it?

Whilst WhatsApp is a convenient tool that met the needs of many organisations in a pandemic, WhatsApp is very clear in its terms and conditions that it is not a professional communication tool and shouldn’t be used for business purposes. If your organisation is using it to discuss personal details then you are compromising your ability to comply with the GDPR as you have no control over your data. teamSOS ensures your data is protected and that you can immediately remove access to the app when staff leave.

We have quite a few lone workers, does teamSOS work for them?

Absolutely! The app on a mobile and the personal panic button are perfect for lone workers such as education welfare visitors and site staff working out of hours. It reassures them help is at hand if they need it and they can discretely call for help if they feel vulnerable.

Can you link to our corporate systems?

teamSOS supports single sign-on with Google Workspace and Azure Active Directory (Office 365) to align with your existing user lifecycle.  We support bulk user upload and quick individual user invites, and early in 2022 we will also support automatic selective user sync from both Office 365 and Google Workspace.

teamSOS can optionally integrate to your API-enabled systems on a case-by-case basis to support your internal workflows and processes.

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