Knowing exactly what
has been dealt with.
Isca Academy replaced classroom phones and relayed messages with teamSOS Enterprise — and gave its leadership a live view of every incident in the school.
A phone call, written down and passed on
Staff used classroom telephones to call an administrator’s mobile. Messages were then relayed on to the on-call team, which meant:
The school went from being a place where sometimes you felt unsure that everything was being dealt with, and you don’t have a clear record…
Senior Deputy Headteacher, Inclusion and Behaviour
Three hand-offs became none
Isca kept the same people and the same protocols. What changed is that nothing has to pass through the middle before the right team hears about it.
Escalation
A non-critical incident — a uniform breach — can be passed to another team or an administrator, so leaders spend their time on the urgent ones.
Follow-up checklists
Automated task lists appear in the timeline, so nothing is left to fall between the gaps once the incident is closed.
Coaching in the moment
Responders and senior leaders can offer advice and guidance to staff in the heat of the moment, in the incident itself.
From day one of using teamSOS we were able to communicate instantly with all the right people. On-call staff are able to prioritise the most urgent incidents and staff know immediately that they are being responded to.
A behaviour data stream, not a paper trail
The incident timeline — actions, messages and audio logs — gives leaders the evidence to report factually, and to check behaviour is being handled the right way.
Priority order, until it is closed
An incident only leaves the log once it has been completed and archived. Tasks are delegated with a clear record that everything was resolved.
Measurable behaviour
teamSOS gives us a data stream that we can measure how well we are dealing with behaviour, on a level that we haven’t really had before.
Flexible enough to fit
There is enough flexibility in the app to work the way the school wants to work — not the other way round.
teamSOS immediately provides senior leaders with effective oversight of what is happening across the setting, whether you are in or out of school. With the data flows and feedback loops, we are now able to generate a lot more strategic time to improve the school.
What Jamie would tell the next school
Isca started with a small free trial, then rolled out across the whole school. Four things made it land.
Assign a project manager
One member of staff to personalise teamSOS for the school, oversee rollout and refine as you go.
Set clear protocols first
Decide what each incident type means and who responds, before staff start raising them.
Keep training minimal
All staff need to know is how to raise an incident and how to talk in the timeline. It is near on impossible to go wrong.
Don’t run it alongside the old system
Isca planned to keep radios running in parallel and found it completely unnecessary.
We would definitely recommend teamSOS to other schools. The product is robust and can easily be deployed across the whole school with immediate impact for all staff. Support is excellent, and they listen to our needs.
…to knowing exactly what’s been dealt with. A profound impact on effective oversight across the school.
Next for Isca: playbooks to support their workflows further, and announcements for lockdown and evacuation procedures.
See what this looks like in your school.
Book a 20-minute demo and we’ll show you teamSOS with your own incident scenarios.
